Theatre Bars Supervisor | Sydney Opera House

Position Summary

Trippas White Group are looking for our next hospitality star that is seeking to take the next step in their career. We are seeking a Theatre Bars Supervisor based at the prestigious Sydney Opera House with a can-do attitude. Our supervisor will be working closely with management to ensure a seamless experience for our patrons.

The successful candidate will have demonstrated experience in food and beverage operations within high-volume beverage venues or a busy restaurant setting, you will be leading a team of up to 15 staff on any given date working a rotating roster.

Key Responsibilities

Operational Leadership

• Oversee the setup, operation, and pack-down of multiple bars & dining spaces during show periods.
• Lead by example on the floor, supervising teams and ensuring a smooth service flow.
• Coordinate with management and events teams to deliver seamless pre-show, interval, and post-show service.
• Manage staffing and section allocations across multiple venues based on show requirements.
• Ensure prompt opening and closing of bars in accordance with show call times.

Team Supervision

• Maintaining a visible and active presence.
• Coach, support, and develop bar staff to achieve performance, and service standards.
• Support training and onboarding of new team members.
• Handle on-shift resourcing adjustments as needed (breaks, rotations).

Guest Experience

• Uphold and deliver exceptional guest service experience reflective of Trippas White Group standards.
• Respond professionally and promptly to guest feedback or service recovery situations.
• Ensure product knowledge and service etiquette is consistent across the team.

Management & Compliance

• Assume operational responsibility for theatre bars and associated guest areas.
• Conduct pre-shift briefings, compliance checks, and incident reporting as per company standards.
• Maintain RSA compliance.

Required Skills & Experience

• 1–2 years’ experience in a similar role would be an advantage.
• Operational knowledge of bar service, cash handling, and POS systems.
• Demonstrated ability to manage service in a time-sensitive, high-pressure environment.
• Barista experience is advantageous.
• Excellent communication, interpersonal and conflict resolution skills.
• Confidence making decisions independently while knowing when to escalate.
• Exceptional grooming, personal presentation, and a professional demeanour.

 What We Offer

• A dynamic role in Australia’s most Iconic venue.
• Supportive and collaborative team environment.
• Opportunities for development and advancement.
• Generous Employee discounts across Trippas White Venues.
• Around the clock access to Employee Assistance Program.
• Discounted rates with corporate partners of Trippas White Group.

Trippas White Group is an Equal Opportunity Employer and encourages Indigenous and First Nations Australians to apply.