Housekeeping Supervisor | Taronga Zoo

Taronga Zoo – Wildlife Retreat

Job Summary

The Housekeeping Supervisor oversees daily housekeeping operations within the hotel or resort to ensure guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness, comfort, and presentation. This role leads housekeeping staff, coordinates room assignments, conducts inspections, and works closely with Front Office and Maintenance to deliver an exceptional guest experience.

Key Responsibilities

• · Supervise daily housekeeping operations for guest rooms, suites, and public areas
• · Assign room attendants and public area staff based on occupancy and operational needs
• · Inspect guest rooms and common areas to ensure cleanliness and brand standards are met
• · Coordinate with Front Desk on room status, priorities, VIP arrivals, and early check-ins
• · Train, coach, and evaluate housekeeping staff on cleaning procedures, safety, and service standards
• · Ensure proper use, storage, and inventory of linens, amenities, cleaning supplies, and equipment
• · Report and follow up on maintenance issues, lost and found items, and safety hazards
• · Address guest requests or complaints promptly and professionally
• · Ensure compliance with hotel policies, hygiene standards, and health & safety regulations
• · Maintain accurate records of staff schedules, attendance, inspections, and supply usage
• · Assist with cleaning duties during peak periods or staff shortages

Qualifications & Experience

• · High school diploma or equivalent (hospitality training preferred)
• · Knowledge of Opera System
• · Knowledge of basic computer programmes – excel & word
• · Minimum 3–5 years of housekeeping experience in a hotel or resort environment
• · Previous supervisory or team-lead experience preferred
• · Knowledge of hotel housekeeping standards and procedures
• · Familiarity with linen handling, room inspection processes, and cleaning chemicals
• · Knowledge of Machinery usage – Scrubbers / Gurney / Carpet Cleaner / Wet Vac.

Skills & Competencies

• · Strong leadership and team management skills
• · Excellent attention to detail and quality control
• · Good communication and guest service skills
• · Ability to work in a fast-paced hospitality environment
• · Strong time management and organizational skills
• · Problem-solving ability with a guest-focused mindset

Physical Requirements

• · Ability to stand, walk, bend, and lift throughout the shift
• · Ability to lift and carry housekeeping supplies and equipment

Work Schedule & Environment

• · Flexible schedule including weekends, holidays, and peak seasons
• · Indoor and outdoor work depending on property layout
• · Working in a multi-cultural environment.